Deskripsi Perusahaan
Perusahaan yang bergerak di bidang IT Service
Deskripsi Pekerjaan
- Be the first point of contact for accounts, supporting and assisting with daily operations for Indonesia clients - Coordinate between internal cross-functional teams to ensure the success of the Kinobi platform - Proactively advise clients on effective Kinobi platform use - Deliver performance reports with actionable insights - Build client relationships, tailor approaches for each contact - Prioritize and drive resolution on escalated customer issues - Responsible for value realization for the B2B SaaS product, ensuring ID clients who use Kinobi succeed in achieving outcomes - Drive increased usage and adoption for the B2B platform, ensuring universities gather as many students as possible into the platform - Activate early renewals, upsell initiatives, and collaborate with sales for smooth renewals - Act as a liaison between product management and customers, emphasizing Kinobi roadmap communication - Deliver QBRs to analyze customer data, derive insights, and develop strategies for client KPIs - Proactively identify upsell opportunities aligned with client needs and our feature/customization services.
Syarat Pekerjaan
- Bachelors degree in business, marketing, or related field - 1-2 years of experience in customer success or account management in the B2B SaaS industry - Proven ability to coordinate cross-functional teams to drive customer success - Strong communication and relationship-building skills - Excellent problem-solving and analytical skills - Detail-oriented and able to manage multiple tasks simultaneously - Familiarity with customer success metrics and how to measure customer success.
Tips Untuk Pelamar
- Jangan lupa sampaikan anda mendapat Info Lowongan Kerja dari LOKER JAKARTA ID
- Buatlah CV (Curriculum Vitae) atau Daftar Riwayat Hidup dan Surat Lamaran Kerja semenarik mungkin agar lebih mendapat perhatian HRD. Buat CV Cepat dan Praktis di BikinCV dan lihat juga Contoh Surat Lamaran Kerja yang baik dan benar.
- Ketika melamar lowongan kerja, anda tidak boleh membayar sejumlah uang kepada seseorang/ perusahaan. Jika ada yang meminta, Tolak Saja! Kemungkinan besar itu adalah sebuah penipuan.
- Belakangan ini sering terjadi penipuan kepada calon pencari kerja. Selalu berhati-hati dan waspada terhadap segala bentuk penipuan!